Support
Something wrong with an order, or just not sure how the weekly plan works? Tell us what's going on and a real person will get back to you.
Email Us
Best for order issues and refundsResponse Times
Within 1 business day.
Same-day for problems with a delivery that arrived today.
Visit Us
103 Manville Rd,
Toronto, Ontario,
M1L 4H9, Canada
Find an answer fast
Most questions are already answered on one of these pages.
Orders & Delivery
Delivery windows, order cutoffs, changing your address, and what to do if a delivery hasn't arrived.
Read the FAQ →Plans & Billing
How the 5, 10, and 15 meal plans work, what you're charged, and when payment is taken.
View plans →A Problem With My Meals
Wrong, missing, damaged, or spoiled items — what to send us and how we put it right.
Return Policy →Cancellations & Refunds
Changing or cancelling before the weekly cutoff, and how refunds are issued.
Refund Policy →Dietary & Allergens
Every dish lists its dietary tags, spice level, and macros. Check the menu before ordering, and ask us if anything is unclear.
See this week's menu →Cooking With Us
Are you a home cook or a halal kitchen who wants to sell on Meal On The Way? We'd love to hear from you.
About us →Reporting a problem with a delivery
Contact us within 24 hours of delivery so we can resolve it. Please don't send meals back with the driver — prepared food can't be returned, and we'll sort it out without one. Include:
- Your order number and the delivery date
- Which meal or item is affected
- A short description of what went wrong
- Photos of the meal, the packaging, and the delivery label
Full details are on our Return Policy page.
Still need a hand?
Send us a message and we'll reply by email.