Got questions? We've got answers.
Everything you need to know before your first box — and after.
How It Works
How does Meal on the Way work?
Choose a plan, pick your meals from this week's menu, and we deliver them fresh to your door. When your food arrives, just heat it up — it's ready in 3 minutes. Every Monday, the menu refreshes and you pick again for the coming week.
Is it a subscription?
Yes, Meal on the Way operates on a weekly subscription basis. You can pause, skip, or cancel at any time from your account dashboard — no phone calls needed.
What's the minimum order?
Our smallest plan starts at 3 meals per week. You can always upgrade to more meals as your needs grow.
Ordering & Deadlines
When do I need to place my order by?
Orders must be placed by Sunday at midnight for the following week's delivery. We recommend ordering early to ensure your preferred meals are available.
What happens if I miss the Monday deadline?
No stress — your order will automatically roll to the following week. You won't be charged until the order is confirmed.
Can I change my meal selection after ordering?
Yes, you can modify your meal selection up until the Sunday midnight cutoff. After that, your order is locked in for preparation.
Delivery
Where do you deliver?
We currently deliver across Ontario, Canada. We're expanding to more cities soon — stay tuned!
When will my order arrive?
Deliveries happen every Wednesday and Thursday. You'll receive a tracking notification on the morning of your delivery.
Is delivery free?
Delivery is free on all orders over $50. A small delivery fee applies to orders below that threshold.
Do you deliver frozen meals?
Never. All meals are delivered fresh and should be consumed within 4 days of delivery. They can also be frozen at home for up to 3 months.
Meals & Ingredients
How long do meals last in the fridge?
Meals stay fresh for up to 4 days in the fridge. Each container is labelled with a best-before date.
How do I heat my meals?
Microwave: 2–3 minutes. Stove: 4 minutes on medium heat. Oven: 12 minutes at 180°C. All containers are microwave and oven safe.
Are all meals halal?
Yes, every single meal is fully halal-certified. No compromises, no exceptions.
Can I see the full ingredients and allergens for each meal?
Absolutely. Every meal page lists full ingredients and allergen information so you always know exactly what you're eating.
Do you cater to dietary requirements?
We offer a wide range of meals catering to various dietary needs including high-protein, low-carb, vegetarian, and more. Filter by dietary tag on our menu page.
Plans & Billing
Can I change my plan?
Yes. Upgrade, downgrade, or switch to a Custom plan from your account dashboard at any time. Changes take effect from the next billing cycle.
How do I skip a week?
Log into your account, go to your plan settings, and select "Skip this week." You must do this before the Sunday midnight cutoff.
Can I pause my subscription?
Yes, you can pause your subscription for up to 4 weeks at a time from your account settings.
How do I cancel?
Cancel any time from your account settings — no phone calls, no hoops. Just two clicks and it's done.
What payment methods do you accept?
We accept all major credit and debit cards via Stripe. Apple Pay and Google Pay are also supported.
Loyalty & Gift Cards
How does the loyalty programme work?
You earn points on every order you place, plus bonus points for referring friends, creating your account, following us on social media, and your birthday. Points can be redeemed for discounts and free meals. See the full breakdown on our Loyalty Rewards page.
How do I use a gift card?
Enter your gift card code at checkout. The amount will be automatically deducted from your order total.
Do gift cards expire?
Gift cards are valid for 12 months from the date of purchase. We'll send you a reminder before they expire.