Refund & Cancellation Policy

1. Order Changes

   Orders may be modified or cancelled before the weekly order cutoff.

   Once meal preparation has begun, orders cannot be cancelled or modified.

2. Refunds

   Refunds may be issued if:

   • The incorrect meals were delivered.
   • Meals arrive significantly damaged.
   • An item is missing from the order.
   • Delivery cannot be completed due to our error.

   Refund requests must be submitted within 24 hours of delivery and include photographs where applicable.

   Refunds are issued to the original payment method.

3. Non-Refundable Situations

   Refunds are not available for:

   • Change of mind
   • Personal taste preferences
   • Incorrect customer delivery information
   • Missed deliveries due to customer unavailability
   • Improper storage after delivery
4. Contact

   To request a refund or cancellation, please contact Meal On The Way at support@mealontheway.com · 103 Manville Rd, Toronto, Ontario, M1L 4H9, Canada